Meet the Founders

The people behind WJ Business Support

WJ Business Support was founded by Amanda Wright and Charlotte Johnson, bringing together decades of experience across operations, customer experience, governance, people management, project delivery and business improvement.

Amanda Wright

Founder & Director

Amanda brings over 20 years of practical, hands-on experience across people, HR, culture, operations and day-to-day business support. She understands the pressure business owners face when they are trying to manage customers, people, processes and priorities all at once.

Her strength is helping businesses feel more organised, confident and in control. From getting the basics in place to supporting ongoing operations, Amanda focuses on clear, useful support that makes everyday work feel easier. She also has experience in the management of the employee lifecycle and supporting policies, along with implementing processes that help businesses operate more effectively.

Amanda is passionate about building strong working relationships, getting to know how a business really operates and creating support that feels personal, practical and achievable.

Charlotte Johnson

Founder & Director

Charlotte brings over 15 years of experience across operations, governance, customer experience, complaints, policy, service improvement and business transformation. She has worked across complex organisations where clear processes, strong customer outcomes and practical implementation really matter.

With experience across financial services, retail, wholesale, telecommunications and government services, Charlotte specialises in helping organisations simplify complexity and build practical ways of working that deliver better outcomes for customers and colleagues alike.

Charlotte is passionate about building solutions that work in the real world. Not theory for the sake of it, but clear ways of working that support the people running the business and the customers relying on it.

We created WJ Business Support to offer something different — practical support, tailored advice and a genuine partnership approach.